How many times have you wished you had spoken up in a situation but didn’t? Or felt like you let people walk all over you?
Good news – with assertiveness training, you can gain confidence in 恭敬地說出你的想法。
在本文中，我們將分享開發的最佳技巧 自信的溝通技巧。 無論你是努力表達自己的觀點還是傾向於成為受氣包，自信都是一種可以學習的技能。
目錄
什麼是果斷溝通？
自信的溝通 是一種維護自己的權利和觀點，同時也尊重他人的溝通方式。
We’ve all been there – a request comes your way that you’re less than thrilled about. Do you cave and let resentment build? Or go nuclear with a fiery rejection? There’s a better way that 培養關係並滿足真正的需求。
隨著時間的推移，消極和好鬥的人要么成為受氣墊，要么破壞信任。 那麼消極攻擊型的人呢？ 他們薄薄的刺拳位於腰帶以下。 這些風格都不會帶來好的結果。
自信是 diplomat’s approach。 它承認爭端中的雙方觀點以尋求相互理解。
When being assertive, both parties feel heard while cooperation triumphs over conflict. Over-obliging or attacking gets you nowhere fast. Find that confident middle ground on all sides. Diplomacy gets the job done right – and relationships intact.
相關新聞：
The 3 C’s of Assertive Communication
The 3’C of assertive communication are control, clarity and confidence, which provide an important framework in helping you practice your assertiveness without being perceived as overbearing or aggressive to others.
控制
In tense situations, it’s easy to get flustered or say something you regret. But with practice, you can train yourself to stay cool, calm, and collected. Breathe deeply before responding. Listen actively without judgment. These small tweaks keep you in the driver’s seat of any conversation.
清晰度
So many misunderstandings stem from vague or passive-aggressive language. Cut through the confusion by being directly and respectfully upfront. State your needs and views objectively using “I” statements without accusation. Leave no room for mixed messages when you speak your truth clearly.
信心
To assert yourself effectively means standing tall in who you are and what you bring to the table. Know your worth and speak with the assurance that comes from preparation. Have your facts straight and don’t be shy about sharing your smarts. Let your body language and tone match the poise within.
練習自信溝通技巧的 5 個技巧
雖然每種情況都是獨特的，但這些提示應該可以幫助您磨練自信的溝通技巧並成為高級外交官：
#1. Use “I” Statements
So you find yourself routinely butting heads with coworkers or feeling unheard in meetings. Chances are, you’re unintentionally placing blame on your word choice.
Saying “You do this” or “You never do that” triggers defensiveness faster than you can say “Who me?”. Instead, try stripping away accusations by using “I” statements.
從自己的角度表達事情而不是攻擊別人，你會立即降低溫度。
For example, rather than spewing “You’re late all the time!”, try the more assertive yet diplomatic “I feel frustrated when deadlines aren’t met”.
People can’t argue with how you truly feel inside. And they’re more receptive to finding solutions when they don’t feel accused. Mastering this simple “I” statement switch will save you loads of conflicts at work.
包機成本結構範例:
提供回饋時：
- “I feel our team meetings could be more productive if we stayed focused on agenda items”
尋求協助時：
- “I’m feeling overwhelmed with this project. Can you assist me with…”
委派任務時：
- “I would appreciate it if you could handle contacting clients about the deadline change”
設定界線時：
- “I need at least a day’s notice for schedule changes to ensure I can accommodate them”
當不同意某個決定時：
- “I disagree with that approach because in my experience…”
#2. 保持眼神交流
在工作中發言時是否感覺自己的資訊遺失了？ 這可能是由於錯誤的溝通策略造成的，例如轉移視線。
Eye contact, or lack thereof, speaks volumes about your confidence level. When you make solid eye contact during conversations, it demonstrates you believe in what you’re saying and aren’t afraid to stand by your views.
It may not feel natural at first if you’re used to looking down or around the room. But maintain your gaze on the person you’re talking to, and it instantly boosts your credibility.
The listener perceives you as more authoritative since you’re fully engaging with them. Over time, the assertiveness from eye contact also starts to feel more authentic.
So challenge yourself on those inevitable difficult discussions ahead – muster the courage to look others in the eye.
💡更多竅門：如果全視的目光感覺太強烈，請注視雙眼之間，不要直接注視瞳孔。
＃3。 用確信的語氣自信地說話
Your message deserves to be heard loudly and clearly – not mumbled into your lap! While confidence doesn’t happen overnight, you can start shifting your communication style today by focusing on how you use your voice.
參與討論或處理困難的對話時，請以穩定的音量和語速說話。 自信的語氣表明您相信自己的觀點並有權表達意見。
如果緊張，請深呼吸，穩定顫抖的話語，然後再投入。透過練習，權威的聲音將成為你的新常態。
同事和客戶自然會被那些透過聲音表現出自信的人所打動。 因此，請放心地讓您真實的聲音響起。
儘管它需要走出您的舒適區，但我們保證您會看到它所產生的影響。 你的想法確實值得如此大膽。 相信您深思熟慮的意見值得擁有一個強大的平台。
＃4。 建議解決方案，而不僅僅是問題
We’ve all worked with that chronic complainer – the one who just nitpicks problems without pitching fixes.
讓我休息一下吧？ 雖然表達擔憂是公平的，但僅僅抓住而不做出貢獻很快就會過時。 作為一個自信的溝通者，引領你希望看到的正面改變。
When something’s amiss, don’t merely raise issues. Present potential remedies too to show you’re a solution-oriented team player rather than a professional pest.
For example, if worried about a deadline’s too tight, suggest reallocating tasks rather than just stressing impossibility. Your input holds more water when paired with pragmatic plans versus empty criticism.
不要因抱怨而兩極化，而是讓人們圍繞著解決方案聚集在一起。 妥協平息衝突，雙方努力實現雙贏。
保持開放而放心的態度，邀請合作而不是指責。 透過將問題和建議自信地捆綁在一起，您可以激發合作而不是憤怒。 從今天開始，從評論家轉變為職業催化劑！
如何在工作場所提出解決方案的範例:
- 如果專案經常延遲，建議實施 PMS 來幫助規劃和追蹤截止日期。
- 如果會議經常無果而終，建議進行破冰活動或 互動測驗 讓每個人都參與其中。
- 如果部門之間缺乏溝通，建議召開定期更新會議或分享專案文件系統。
- 如果工作量分佈不均，建議進行任務審核，以確保職責明確定義並公平分配。
- 如果預算超支是一個問題，建議儘早進行成本估算並為大額支出設定核准檢查點。
- 如果缺乏長期規劃，請提供定期策略規劃會議來確定目標和優先事項。
- 如果政策看起來不明確，建議使用員工手冊或政策文件 wiki 來澄清程序。
#5. Respect Others’ Views
We’ve all been in one-sided conversations where the other person clearly isn’t listening at all.
Sadly, we’ve likely done it too when our mind races ahead to what we’ll say next. But master assertive communicators perfect the art of active listening – it’s key to truly connecting over differences.
當別人說話時，把判斷放在一邊，真正試著從他們的角度來看問題。 聽取完整的觀點，無需內部反駁。
Notice body language and tone of voice – it all enriches understanding. Resist internal “fact-checking” statements too.
Once finished, thank the speaker for sharing. Gratitude shows you respect their viewpoint even if disagree later. People feel heard and thus more receptive to future discussions. Listening doesn’t mean conceding your side either – it means cooperatively resolving issues from informed positions.
關鍵要點
Assertiveness takes practice to develop naturally, but push past any initial discomfort – your self-advocacy and relationships will be stronger for it.
Never be afraid to diplomatically share your perspectives. And don’t forget to actively listen to understand other viewpoints too.
You’ll be surprised how much influence, productivity and job satisfaction will grow as a result.
常見問題
自信溝通的 4 個基本組成是什麼？
自信的溝通有 4 個步驟：#1。 情況，＃2。 感覺，＃3。 解釋，以及#4。 的請求。
什麼是溝通中的自信溝通？
自信的溝通是一種 溝通方式 這包括以自信和坦率的方式表達想法、感受和信仰，同時尊重他人。
自信的五個障礙是什麼？
自信的五個常見障礙是：#1。 對衝突的恐懼，＃2。 自尊心低，＃3。 完美主義，#4。 僵化的思維，#5。 缺乏技能。
