如果是飯店業的求職面試，需要注意什麼？ 這些都是精選的 接待問題面試 and answer samples for you! Let’s check out to see whether you can answer them well!
目錄
Overview
| 面試有哪5種類型？ | 面對面訪談、虛擬訪談、電話訪談、小組訪談和非正式訪談。 |
| 為什麼面對面面試比較好？ | 它有利於更多的參與。 |
酒店問題面試及解答 — 一般
一般面試問題是酒店行業幾乎所有面試中問得最多的問題。
1.請自我介紹一下
This is the most common question interview for any job vacancy. Recruiters want to get to know you better, understand your background, and assess how well you fit the company and the role you’re applying for.
答：
“Hello, I’m [Your Name], and I appreciate the opportunity to introduce myself. I hold [mention your highest relevant degree or qualification], and my background primarily lies in [mention your field or industry]. Over the past [X years of experience], I’ve had the privilege of working in various roles that have equipped me with a diverse skill set and a deep understanding of [mention key aspects of your industry or expertise].”
2. 您為什麼對這個職位感興趣？
這個問題旨在了解您對這份工作有多少熱情，並了解您是否會長期致力於該職位和公司。
答：
“Since leaving school, I’ve been interested in working in hospitality so I was really interested when I saw this vacancy. As you’ve seen from my CV, I’ve held other types of front-of-house jobs and I believe I have the experience and skills to put myself forward for this job.”
3。 你為什麼想在這里工作？
表達您在公司內學習和成長的渴望並解釋為什麼您願意承擔該職位的職責非常重要。
答：
- “在我成年後的大部分時間裡，我都強烈支持 X，因為我相信 Y……”
- “X 在我的職業和個人生活中對我來說都非常重要，因為我堅信……”
- “我總是喜歡幫助別人——從學校的輔導工作到我上一份工作的銷售經驗——這就是為什麼我在客戶服務工作中感到如此滿足。”
💡Ask questions in your interview, it shows the interviewer that you’re interested in the job: 如何提問 – 2023 年最佳新手指南！
酒店問題訪談及解答 — 深入
深度提問是公司評估你的整體技能以及對職位和相關職位的態度的常用方式。
4.您希望在哪些方面進行改進？
It isn’t surprising to encounter these questions as managers want to see how the willingness of you to learn and grow, and your ability to recognize areas of self-improvement.
答：
“I am always looking for ways to improve my customer service skills. I am currently reading a book on how to provide exceptional customer service. Your hotel is well-known for excellent customer service and I believe I will improve myself quickly when working here.”
5. 您能描述一下您之前在酒店行業的經歷嗎？
It is good to describe what you have done in your previous jobs that are related to the hospitality industry. And don’t worry if you don’t have any. Feel free to say what you achieved in your last jobs that fulfilled the customer’s demand or the company’s goal instead.
答：
“Certainly. I have [X years] of experience in the hospitality industry, during which I’ve worked in various roles such as [mention specific roles, e.g., front desk, concierge, or server].
6. 你可以加班嗎？
誠實、坦率地回答這個問題非常重要。 如果你不願意加班，最好直接說出來。
答：
“Yes, I am willing to work extra hours when needed. I understand that the hospitality industry can be busy and demanding, and I am committed to doing my part to ensure that our guests have a positive experience.”
舉辦虛擬情景招待問題採訪
酒店問題訪談及解答——情境
以下是酒店業的一些最佳情景面試問題和答案：
💡對自己的能力和帶來的價值充滿信心地進行薪資討論： 談判技巧示例：現實世界的技巧和實用技巧
7. 如果你犯了一個沒有人注意到的錯誤，你會怎麼做？
這個問題非常簡單明了。 你的答案也是如此。
答：
“Whether or not someone notices, I would still fix the mistake if possible. But it is essential for me to identify the root, like What went wrong? How did I make the mistake?”
8. 如果一位憤怒且不滿的顧客與你對質，你會怎麼做？
滿足客戶需求是服務行業的首要任務，尤其是酒店業。 這個問題需要批判性思維和情商。
譬如講，
Customer: “I am extremely disappointed with my experience here. The room was not clean when I checked in, and the service has been subpar!”
答：
“I’m truly sorry to hear about your experience, and I understand your frustration. Thank you for bringing this to my attention. Let’s address this issue promptly. Could you please provide me with more details about what happened with the room and your service?”
9. 您正在申請其他工作嗎？
This question may seem tricky at first. And the primary reason is they want to know about your top choices and preferences. Never lie to the interviewer and don’t disclose too much detail.
答：
“Yes, I have applied to a few other companies as well and I have some interviews coming up, but this company is my first choice. I appreciate the company’s goals and would love to be a part of it. I could learn so much from you and your company and that would help me grow as an event planner.”
10. 告訴我你在工作中感到壓力的一次經歷。 你是怎麼處理的呢？
當問你這個問題時，招聘人員想知道你是否能夠在高壓情況下有效地管理和表現。
答：
“When working under tension, I have discovered that staying organized and breaking down tasks into manageable steps helps me keep focus and meet deadlines effectively. For example, in my last position, we faced an urgent project with a tight timeline.”
💡 Don’t forget to improve your skills – 11 年您應該知道的 2023 個最佳就業技能示例
更多招待問題面試
11. 您預計在這個職位上會面臨哪些挑戰？您將如何應對這些挑戰？
12.你覺得未來五年自己會怎麼樣？
13. 如果您的個人服務受到負面評價，您會如何回應？
14. 您如何確保您和您的團隊成員在項目期間有效溝通？
15. 你想要的薪水是多少？
16. 你獨立工作還是團隊工作最好？
17. 你對這個組織了解多少？
18. 當客戶在沒有事先與您討論的情況下改變主意時，您如何應對？
19. 你以前的同事會怎麼評價你？
20.你有什麼愛好？
21. 如有必要，您願意出差或搬家嗎？
22. 您注意到一位同事在工作場所有不當行為，特別是針對同事。 你採取什麼行動？
23. 在快節奏的環境中，您如何處理多項任務並確定優先順序？
24. 您能舉出一個您必須快速思考才能解決工作場所問題的例子嗎？
25. Tell me about a time when you went above and beyond to exceed a guest’s expectations.
26.您認為這份工作的角色和職責是什麼？
27. 描述一次你不得不應對一位不滿意的顧客的經歷。
28. 您如何及時了解行業趨勢和變化？
29. 您喜歡白班還是夜班？
30.什麼是服務主機？
最後的思考
????你的下一步是什麼？ 學習一些最欠缺的技術技能，可以增加您獲得夢想工作的機會，例如使用 啊哈幻燈片 加快您的活動策劃或團隊培訓工作。
常見問題
面對情景面試問題該怎麼辦？
When it comes to situational interview questions in the hospitality industry, there are several things to note down: (1) don’t panic, (2) draw from relevant experiences, (3) highlight your teamwork skills, and (4) ask for clarification if needed.
面試中最常見的錯誤是什麼？
薪資、工作時間、條件和福利方面缺乏透明度是酒店業招聘人員應避免的重要問題。
Which questions the interviewee shouldn’t ask in the interview?
以下是一些在面試期間應避免詢問招聘人員的示例：
- 除了這個職位之外，您還有其他職位嗎？
- 我的工作時間會很長嗎？
- 你們提供多少假期？
參考： SCA | 確實 | HBR | 普雷平斯塔 | 職業生涯
