虛擬培訓| 15 年實踐的 2024 個以上線上培訓技巧

虛擬促進將繼續存在，但從面對面培訓過渡到 虛擬培訓 工作量往往比許多協調員意識到的要多。

That’s why we adapt. This 2022 guide to hosting a virtual training session comes with 17 tips and tools for a smooth migration of methods. No matter how long you’ve been leading training sessions, we’re sure you’ll find something useful in the online training tips as below!

線上培訓技巧指南

• 提示#1：制定計劃
• Tip #2: Hold a Virtual Session
• 提示#3：定期休息
• 提示#4：微觀管理你的時間
• 技巧五：破冰
• 提示 #6：玩一些遊戲
• 提示#7：讓他們教它
• 技巧 8：使用重演
• 技巧 9：遵循 10、20、30 規則
• 提示 #10：獲得視覺效果
• 提示 #11：交談、討論、辯論
• 提示 #12：備份
• Tip #13: Gather Info
• 提示 #14：參加投票
• 提示 #15：開放式
• 提示 #16：問答環節
• 提示 #17：進行測驗
• 常見問題

提高參與度的技巧

• 最終 人力資源管理培訓與發展 在2024
• 在線託管的最佳創意 人力資源研討會 在2024
• 培訓清單示例 在2024

什麼是虛擬培訓？

簡而言之，虛擬培訓是在線進行的培訓，而不是面對面的培訓。 培訓可以採用多種數字形式，例如 網絡研討會、YouTube 流媒體或公司內視頻通話，所有學習、練習和測試都通過視頻會議和其他在線工具進行。

作為一個 虛擬輔導員, it’s your job to keep training on track and to lead the group through 簡報, 討論, 案例研究 在線活動. If that doesn’t sound too different from a regular training session, try it with no physical materials and a large grid of faces staring in your direction!

為什麼是虛擬培訓？

除了明顯的防流行病獎金外，您可能還有很多原因在 2022 年尋找虛擬培訓：

• 方便 – Virtual training can take place absolutely anywhere with an internet connection. Connecting at home is just infinitely preferable to a long morning routine and two long commutes to face-to-face training.
• 湖水綠 – Not a single milligram of carbon emissions spent!
• 廉價 – No room rental, no meals to provide and no transport costs.
• 匿名 – Let trainees turn their cameras off and respond to questions anonymously; this removes all fear of judgement and contributes to a free-flowing, open training session.
• 未來 – As work rapidly gets more and more remote, virtual training will get more and more popular. The benefits are already too many to ignore!

虛擬培訓中最大的適應挑戰

Though virtual training can offer so many benefits to both you and your trainees, the transition is rarely smooth sailing. Keep these challenges and adaptation methods in mind until you’re confident with your ability to host training online.

虛擬培訓。 讓事情變得有趣，尤其是在網絡空間，真的不容易。 擁有一個包含一系列不同活動的可靠結構會讓事情變得容易得多。

提示#1：制定計劃

我們可以為虛擬培訓課程提供的最重要的建議是 通過計劃定義您的結構. 您的計劃是您在線課程的堅實基礎； 使一切步入正軌的東西。

If you’ve been training for a while, then great, you probably already have a plan. Still, the 虛擬 虛擬培訓課程的一部分可能會導致您在離線世界中可能沒有考慮過的問題。

首先寫下有關您的會話的問題以及您將採取哪些措施以確保其順利進行：

Once you’ve done that, plan out the structure of your session using the actions you’ve just listed. For each segment write the key teaching point, the online tools you’ll use, the time frame for it, how you’ll test understanding and what you’ll do if there’s a technical problem.

小貼士👊：查看有關計劃培訓課程的更多重要提示，請訪問 思維工具網. They even have a training lesson template that you can download, adapt to your own virtual training session and share with your attendees, so that they can know what’s expected in the session.

提示#2：舉行虛擬分組討論

It's 時刻 在虛擬培訓活動中鼓勵討論是個好主意，尤其是當您可以在線上小組中進行討論時。

As productive as the large-scale discussion can be, holding at least one ‘分組會議‘ (a handful of small-scale discussions in separate groups) can be super useful for spurring engagement and testing understanding.

Zoom enables up to 50 breakout sessions in one meeting. It’s unlikely you’ll need all 50, unless you’re training upwards of 100 people, but making use of some of them to form groups of 3 or 4 trainees is a great inclusion to your structure.

Let’s break out a few tips for your virtual breakout session:

• 變通 – You’re going to have a variety of learning styles amongst your trainees. Try and cater for everyone by being flexible and allowing breakout groups to choose from a list of activities. The list could include presenting a brief presentation, making a video, re-enacting a scenario, etc.
  
• 提供獎品 – This is good motivation for the less enthused attendees. The promise of some mystery prizes for the best presentation/video/role play usually coaxes more and better submissions.
  
• 投入大量時間 – Time may be precious in your virtual training session, but the positives of peer learning are too many to overlook. Offer at least 15 minutes in preparation and 5 minutes in presentation for each group; it’s likely that this will be enough to get some great insight from your session.

提示#3：定期休息

We probably don’t need to explain the benefits of breaks at this point – 證據無處不在.

注意計劃是 尤其是在網絡空間稍縱即逝 而在家訓練會帶來很多干擾，可能會破壞虛擬課程。 短暫而規律的休息讓與會者消化信息並處理家庭生活中的必要任務。

提示#4：微觀管理你的時間

儘管您可能希望在虛擬培訓課程中保持氣氛輕鬆、通風，但有時您需要 冷酷的時間管理技巧 保持一切正常。

培訓研討會的主要罪過之一是非常普遍的傾向 任何 amount of time. If the attendees of your training seminar have to stay over by even a small amount of time, you’ll start noticing some uncomfortable shuffling on chairs and fleeting glances to the clock off-screen.

為了讓您的時機正確，請嘗試以下提示：

• 套裝 現實的時間框架 對於每項活動。
• 做一個 試運行 與家人/朋友一起查看部分需要多長時間。
• 定期更換部分 – attention spans are shorter online.
• 總是 堅持你分配的時間 對於每個部分和 堅持分配給你的時間 為您的研討會！

如果一個節 有 to overrun, you should have a later section in mind that you can reduce to accommodate. Likewise, if you’re reaching the home stretch and there’s still 30 minutes left, have some time-fillers up your sleeve that can fill in the gaps.

After all the presenting on your part (and definitely beforehand, too) you’ll need to get your trainees to 做東西. Activities don’t only help put training into practice to help trainees 學習, but they also help solidify the information and keep it 背誦 更長時間。

技巧五：破冰

We’re sure that you, yourself, have attended an online call-in dire need of an icebreaker. Big groups and new technology spawns uncertainty about who is supposed to speak and to who the Zoom algorithm will give a voice to.

That’s why getting started with an icebreaker is 早期成功的關鍵 虛擬培訓課程。 它讓每個人都有發言權，更多地了解他們的共同參與者並在主課程之前建立他們的信心。

以下是一些可以免費試用的破冰船：

1. Share an Embarrassing Story – Not only does this one get attendees howling with laughter before they’ve even started the session, but it’s been proven 敞開心扉，讓他們更加投入，並鼓勵他們以後提出更好的想法。 每個人寫下一小段並選擇是否匿名，然後主持人將其讀出給小組。 簡單，但非常有效。
   

2. 你從哪裡來？ – This one relies on the kind of geographical affinity that two people achieve when they realise they’re from the same place. Simply ask your attendees where they’re signing on from, then reveal the results in one big 詞云 最後。

⭐ You’ll find 單擊此處加載更多虛擬破冰船. We personally love getting our virtual meetings off on the right foot with an ice breaker, and there’s no reason you won’t find the same!

提示 #6：玩一些遊戲

Virtual training sessions don’t have to be (and definitely shouldn’t be) an onslaught of tedious, forgettable information. They’re big opportunities for some 團隊凝聚力遊戲; 畢竟，您多久將所有員工聚集在同一個虛擬房間裡？

Having some games scattered throughout the session can help to keep everyone awake and help to consolidate the information they’ve been learning.

以下是一些您可以適應虛擬訓練的遊戲：

1. 傑帕迪 – Using the free service 危險實驗室網站, you can create a Jeopardy board based on the subject matter you’re teaching. Simply make 5 or more categories and 5 or more questions for each category, with questions getting progressively more difficult. Put your contestants into teams to see who can gather the most points!

2. 小說/胡言亂語 – Give a piece of terminology you’ve just taught and ask your players to give the right meaning of the word. This can be either an open-ended question or a multiple choice if it’s a tough one.

⭐ We’ve got 在這里為您準備了更多遊戲. 您可以根據虛擬培訓的主題調整列表中的任何內容，甚至可以為獲勝者添加獎品。

提示#7：讓他們教它

Getting students to teach something they’ve just learned is a great way to 鞏固這些信息 在他們的腦海中。

在虛擬培訓課程的大型部分之後，鼓勵學員自願向小組其他人總結要點。 這可以是他們想要的長或短，但主要目的是了解要點。

There’s a few ways to do this:

• 將與會者分成 虛擬分組，向他們提供某些方面的信息，進行總結並給他們 15 分鐘的時間進行介紹。
• 找志願者 to sum up the main points with no preparation time. This is a more rough-and-ready approach but is a more accurate test of someone’s understanding.

之後，如果志願者老師遺漏了什麼，你可以問小組的其他人，或者你可以自己填補空白。

技巧 8：使用重演

We’re deliberately trying to stay away from the word ‘roleplay’, here. Everyone dreads the necessary evil of roleplay, but ‘重新制定‘ puts a more attractive spin on it.

在重演中，您可以讓受訓者群體獲得更多控制權。 你讓 他們 選擇他們想重演什麼樣的情況，誰想扮演什麼角色，以及重演將採取什麼樣的基調。

您可以通過以下方式在線完成此操作：

1. 將您的與會者放入 分組.
2. Give them a few minutes to discuss with each other about a situation they’d like to re-enact.
3. 給他們一定的時間來完善腳本和動作。
4. 將每個分組分組帶回主房間進行表演。
5. 公開討論每個小組做對了什麼以及每個小組如何改進。

Offering up more control often leads to more engagement and more commitment to what is traditionally seen as the worst part of every training session. It gives everyone a role and situation that they’re comfortable with and can therefore be super helpful for development.

在虛擬培訓課程中，相機牢牢固定在 您的回饋。. 無論您做了多少出色的小組工作，所有與會者都會看著您和您提供的信息以尋求指導。 因此，您的演示文稿需要有力而有效。 通過相機向人臉展示，而不是向房間裡的人展示，是一種截然不同的遊戲。

技巧 9：遵循 10、20、30 規則

Don’t be feeling like your attendees have abnormally short attention spans. Overuse of Powerpoint leads to a very real plague called 幻燈片死亡，並且影響 每個幻燈片查看器，不僅僅是營銷主管。

The best antidote to it is Guy Kawasaki’s 10，20，30 排除. It’s the principle that presentations should be no more than 10 slides, no longer than 20 minutes and use nothing smaller than a 30-point font.

為什麼要使用 10、20、30 規則？

• Higher Engagement – 網絡世界中的注意力跨度往往更小，因此讓自己進行 10、20、30 次演示更為重要。
• Less Piffle – Focusing on the truly necessary information means that attendees won’t get confused by the stuff that doesn’t really matter.
• 更令人難忘 – Both of the previous two points combined equate to a punchy presentation that lingers long in the memory.

提示 #10：獲得視覺效果

There’s pretty much only one case that someone could have for using all text over visuals – 怠惰. It’s been proven time and again that visuals are the best way to captivate audiences and spur their memory of your information.

• 與純文本相比，受眾閱讀優質信息圖的可能性要高 30 倍。 (Kissmetrics)
• 通過視覺媒體而非純文本的說明可以清晰 323%。 (Springer鏈接)
• 將科學聲明放在簡單的圖表中可以將他們在人們中的可信度從 68% 提高到 97%（美國康奈爾大學)

We could go on, but we’ve probably made our point. Visuals make your information more attractive, more clear and more reliable.

We’re not just talking about graphs, polls and charts here. 視覺效果 包括任何讓眼睛從文字牆中脫穎而出的圖像或視頻，這些圖像或視頻比文字更能說明要點。

In fact, in a virtual training session, it’s 更容易 to make use of visuals. You can also represent concepts and situations via props over your camera, such as…

• 需要解決的情況（例如兩個傀儡在爭論）。
• 要遵循的安全協議（例如桌子上的碎玻璃）。
• 要提出的道德觀點（例如。 釋放一群蚊子 發表關於瘧疾的聲明）。

提示 #11：交談、討論、辯論

We’ve all been in presentations where the presenter simply reads the words on their presentation without adding anything additional. They do it because it’s easier to hide behind technology than provide ad-lib insight.

Similarly, it’s understandable why virtual facilitators would lean towards an army of online tools: they’re super easy to set up and execute, right?

好吧，就像虛擬培訓課程中的任何事情一樣， it’s easy to overdo it. Remember that good presentations aren’t just a waterfall of words on a screen; they’re lively discussions and engaging debates that address many different perspectives.

Here’s a few mini hints to turn your presentation verbal…

• 定期暫停 問一個開放式問題。
• 鼓勵 有爭議的觀點 （您可以通過匿名演示幻燈片執行此操作）。
• 要求 例子 現實生活中的情況以及如何解決這些問題。

提示 #12：備份

As much as modern technology is improving our lives and our training sessions, they’re not a gold-plated guarantee.

Planning for complete software failure might seem pessimistic, but it’s also part of a 堅實的戰略 確保您的會話可以正常運行。

For each online training tool, it’s good to have one or two more that can come to the rescue if need be. That includes your…

• 視頻會議軟件
• 交互軟件
• 現場投票軟件
• 測驗軟件
• 在線白板軟件
• 視頻分享軟件

We’ve listed some great free tools for these 在這裡. There are plenty of alternatives available for each, so do some research and secure your backups!

We’ve moved far beyond the one-way lecturing style of the past; the modern, virtual training session is a 雙向對話 讓觀眾始終參與其中。 交互式演示可以提高對主題的記憶力和更加個性化的方法。

注意⭐ 下面的5個提示都是在 啊哈幻燈片，一款專門用於交互的免費演示、投票和測驗軟件。 所有問題的答案都由參與者在現場活動中提交。

技巧 #13：通過詞云收集信息

If you’re looking for short-burst responses, 活字云 是要走的路。 通過查看哪些詞最常出現以及哪些詞與其他詞相關，您可以對受訓者有一個可靠的整體感覺。

詞云基本上是這樣工作的：

• 你提出一個問題，提示一個或兩個詞的答案。
• 你的聽眾提交他們的話。
• All words are shown on the screen in a colourful ‘cloud’ formation.
• 具有最大文本的單詞是最受歡迎的提交。
• Words get progressively smaller the less they were submitted.

Here’s a great example to use at the start of (or even before) your session:

This kind of question in a word cloud slide can help you easily visualise the majority style of learning amongst your group. Seeing words like ‘積極'，'活動'和'活潑‘ as the most common answers will show you that you should aim for activities and discussions based around 做事.

小貼士👊： You can click on the most popular word at the centre to remove it. It will be replaced by the next most popular word, so you’re always able to tell the ranking of popularity between responses.

提示 #14：參加投票

We mentioned before that visuals are engaging, but they’re 更 如果視覺效果是由觀眾自己提交的，那麼吸引人。

怎麼樣？ 好吧，舉行民意調查讓您的與會者有機會 可視化自己的數據. 它讓他們看到自己的意見或與他人相關的結果，所有這些都在一個彩色圖表中，與眾不同。

以下是您可以使用的民意調查的一些想法：

• What is the first thing you’d do in this situation? （多項選擇）
• 您認為其中哪些是最大的火災隱患？ （圖片多選）
• 您認為您的工作場所如何促進安全食品製備的這些方面？ （規模）

Close-ended questions like these are great for getting quantitative data from your group. They help you easily visualise whatever you want to measure and can be put into a graph for yours and your attendees’ benefit.

提示 #15：開放式

儘管封閉式問題可以用於簡單、快速的數據收集，但確實值得 開放式 在你的投票中。

We’re talking about questions that can’t be answered with a vote, or a simple ‘yes’ or ‘no’. Open-ended questions prompt a more thoughtful, personal answer and can be the catalyst to a longer and more fruitful conversation.

在舉辦下一次虛擬培訓課程時嘗試這些開放式問題：

• 您想從本次會議中獲得什麼？
• 你今天最想討論的話題是什麼？
• What’s the biggest challenge you face in the workplace?
• 如果您是顧客，您希望在餐廳受到怎樣的對待？
• 您認為本次會議進行得如何？

提示 #16：問答環節

At some point during the virtual training session, you’ll need to have some time for your attendees to quiz 您的回饋。.

這是一個很好的機會，可以直接解決受訓者的問題。 問答環節不僅對提問者有用，對傾聽者也有用。

問答幻燈片不僅可以增加匿名性，還可以幫助您通過以下幾種方式保持問答環節的有序性：

• Attendees can submit their questions to you, then ‘thumbs up’ others’ questions that they’d also like answered.
• 您可以按時間順序或受歡迎程度對問題進行排序。
• 您可以固定要稍後解決的重要問題。
• You can mark questions as answered to send them to the ‘answered’ tab.

提示 #17：進行測驗

一個接一個地提問會變得乏味、快速。 然而，進行測驗可以使人熱血沸騰，並使虛擬培訓課程變得與眾不同。 它還培養 良性競爭，這 已被證明 以提高動力和能量水平。

Popping a pop quiz is a fantastic way to check the level of understanding about the information you’ve provided. We’d recommend holding a quick quiz after each important section of your online training session to make sure that your attendees have it nailed down.

查看這些想法以進行吸引註意力並整合信息的測驗：

• Multiple Choice – 這些快速問題非常適合檢查對具有明確答案的場景的理解。
• Type Answer – A tougher version of multiple choice. ‘Type answer’ questions don’t offer a list of answers to choose from; they require your attendees to be paying real attention, not just guessing.
• 音頻– 有幾種非常有用的方法可以在測驗中使用音頻。 一種是模擬爭論並詢問與會者他們將如何回應，或者甚至播放音頻危險並要求與會者找出危險。

虛擬培訓的免費工具

If you’re looking to host a virtual training session, you can rest assured that there’s now 成堆的工具 可供您使用。 這裡有一些免費的，可以幫助您從離線遷移到在線。

米羅 – A virtual whiteboard where you can illustrate concepts, make flowcharts, manage sticky notes, etc. Your trainees can contribute too, either on another whiteboard or on the same whiteboard you’re using.

思維工具 – Great advice on lesson plans, with a downloadable template.

守望先鋒 – A tool that syncs videos across different connections, meaning that everyone in your group can watch an instruction or training video at exactly the same time.

Zoom/微軟團隊 – Naturally, the two best solutions for hosting a virtual training session. Both are free to use (though they have their own limitations) and both let you create breakout rooms for smaller group activities.

啊哈幻燈片 – A tool that lets you create interactive presentations, polls, quizzes, games and more. You can create a presentation with the easy-to-use editor, put in poll or quiz slides, then see how your audience responds or performs on their phones.

Feature image courtesy of the 英國安全委員會

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